This short film tells the story of our first ever event – Housing Camp 2013. Big thanks to all the campers who took part in the event and the film!
This short film tells the story of our first ever event – Housing Camp 2013. Big thanks to all the campers who took part in the event and the film!
Jayne here. In the last couple of months, I’ve had various emails and phone calls from folks in the housing sector who’re all keen to come visit us and talk about channel shift, digital by default, online services…. There’s lots of different expressions for it, but it seems like folks are wanting to work out how best to do “more stuff for customers on the web”.
My diary is a bit bonkers, so it struck me that talking to everyone individually about it, wasn’t massively efficient. But it would be good to share our experiences of what’s working, what’s not, where we’ve started to make progress etc. I’ve exchanged a few tweets, and some emails with folks not on twitter, and it seems like this might be a plan.
An evening meetup. We’re happy to host here at TVH Towers, next door to the train station in Twickenham. We have some comfortable café-style meeting space, wifi, and big screens. And there’s a supermarket downstairs, so in true #camp style, its easy to BYO for snacks!
We’re happy to share with you what we’ve done so far for our online services project. In fact, it would be really useful to get some feedback on the product we’ve built (we’re doing a beta release at the end of this month).
From a technical angle, we can talk about agile project management, responsive front end design, ruby on rails, stored procedures, SQL databases…
From a user angle we can talk about real time data, redesigned statements, repairs requests, repairs history, visibility and alerts on common parts repairs, tenancy documents, service charge statements…. There’s a long list of functionality, a MVP (minimum viable product) and a development roadmap to see us through the next 12 months.
But moreover, it would be great if we could ALL share our experiences – what are we all thinking, doing, finding out along the way. Digital service delivery is pretty new for the sector, so there’s much to learn. And sometimes starting out on these projects is daunting. Exactly how do you eat that elephant of interfacing systems? I reckon a little group of interested people could be great for moving our collective thinking forward.
Get in touch if you’re interested – comment, email, tweet. Whatever suits. A stimulating evening with say 10 or so folks could be just the thing. I’m thinking some time in March, or early May. Let me know what works best.
Facilitating. You might be a confident facilitator yourself and be happy to take on the role yourself. If you’re going the DIY route, I reckon a whistle is a must have for calling everyone to order. It seems that campers are bit more animated and (happily) noisy than corporate suits. Or you might want to get in touch with the lovely Lloyd Davis (other facilitators are available). I’m quite at home with being a facilitator (in fact never more at home than with sharpies and post-it notes in hand), but figured that it’s a tall order to be an organiser and a facilitator all at the same time. So we asked for some help on that front.
Catering. If you’ve got plenty of budget, then call a catering company and they’ll deliver whatever you want. If you’ve no budget, ask folks to bring a packed lunch – I’m sure they will. We had a modest budget, so we did online ordering for a good range of supplies from the supermarket. Self service worked fine – we just laid the tables out to try and give lots of “surface area access” (I’m sure there’s a more technical term) – basically trying to avoid bottle necks. And some strategically placed recycling bins meant folks mostly cleared up after themselves too. (Jon’s note: Tesco are one of the few supermarkets who delivery their lunch to go range. Order only 2 or 3 of each sandwich though otherwise you’ll end up in substitution hell.)
Signage. We’re familiar with our office building, but we needed to make it easy for those that aren’t. So Jon knocked up some signage to take folks from the front door, through the corridors and into the space we were using. We had some good debate on the correct placement of apostrophes too.
Name Badges. A much under-used resource. Make ‘em big enough to see, and work out what else you can put on them. Wifi login details maybe? If you’re going to punch holes in heavy-weight paper or card (as we did) to put them on a lanyard… stick sellotape round the bit you’re going to hole-punch to stop them ripping. We only realised this when they started ripping. Oh well, not a major tragedy, and it was interesting to see some the impromptu hacks to solve the problem (some involved paperclips?). (Jon’s note: Big thanks to Laura for requisitioning Payments’ hole puncher and opening a badge punching desk at reception over lunch.)
The Grid. Unless you’re a school teacher and can right big neat letters quickly, prepare this in advance. I had a bit of a rush doing this on the morning. And make it big enough to get post-it notes on. We went for two sessions in the morning, a lunch break and two in the afternoon, then a short wrap up. The lovely James Cattell also knocked up a google docs version of the grid, so folks could access it online.
Organising Stuff & Asking For Help. We made a big list of jobs that needed doing, asked folks if they’d be up for helping. And they were. And that was pretty much it. All the members of #TeamHousingCamp simply took something on the list and made it happen. The biggest hurdle to get over was the one where you realise you don’t have to be herculean and do it all yourself.
Co-ordinating on the Day. The talented Mr Foster set up #TeamHousingCamp with a riot-organisers best friend - a group messaging app. Clearly I’m not a teenager and the beauty of BBM had passed me by, so this was all new. We used GroupMe and it rocks. We used for everything from “I need a hand putting out lunch” through to “can the coffee machine monitor come help un-bung the coffee grinds”.
Pub. We made arrangements with the local pub – in Twickenham it’s a must – if the rugby crowd are in town you don’t have a chance of getting anywhere near the bar! They were happy to run a tab at the bar to the limit we set, and our #housingcamp name badges were used so they could tell who to let order on the tab. (Said tab was kindly sponsored by Learning Pool. THANKS!)
Its really not too onerous. Go on, you know you want to…:)
Part three, “on the day itself” next week,
There’s clearly more than one way. But we figured we’d put up a spot of background on what was involved in putting on the first #housingcamp. It really wasn’t that onerous – we hope that others will be up for doing some on more specific topics and in their own parts of the country – and we’re deffo up for another national one next year.
I’ll break it down into three chunks. That way the blog posts get written, instead of sitting in my ‘oh that’ll take ages’ box. And it means Jon won’t give me grief
Rope some friends in to help. Many things in life is easier when you’re not on your own. Playing football, kissing, running events… Jon Foster and I did most of the pre-event organising around our day jobs at Thames Valley Housing Association. And then on the day itself, we had a fab gang of colleagues making up Team Housing Camp. It was really useful to have so many hands to make light work of the various jobs (will cover those in another post later this week).
Find a venue. This is the biggy. A venue with WiFi, a big meeting space and then some smaller breakout spaces. Preferably one that will allow you to self-cater – unless you’ve lots of ££ to spend (or they’re sponsoring)! We used the office at Thames Valley, because we could. And that made it easy – we knew the WiFi could take 100+ people all trying to access it at the same time.
Set a date. We went with a Saturday, partially because that’s when the venue was available. But also because we were following the UK GovCamp model – which is pretty much along the lines of “be an activist”. If it’s on a Saturday, you don’t need to ask your boss if you can attend. You can just do it. We had a few calls from people saying “but, but, but… you must have made a mistake – that’s a SATURDAY!?!”. And to those folks we said “yeah, we know. Its great if you can come, but we understand if you can’t”. We recognised that if we flipped it round the other way, there would be people who still wouldn’t be able to make it because they had meetings, or a boss who “didn’t get it” etc. It was a good reminder that you can’t please all of the people all of the time. And that there is rarely a single “right answer” to anything.
Set up a website for the event. Please do get in touch to talk about using www.housingcamp.org. If you’re planning an event that’s in line with the un-conference or open-space principles, you’d be most welcome. Use the site to tell people what you’ve got in mind, and the logistics. Don’t overlook the logistics – folks need to know the details. Date, time, place, travel/parking details, accessibility details – make it easy for them to find you.
Use an online ticketing tool to manage ticket allocations. We used Eventbrite because we know it well, but other brands of ticketing tools are available. We reckoned on issuing a max of 120 tickets for a 100 capacity venue, expecting an on the day fall-out taking use to around 70 or 80 actual people. It’s a good idea to release tickets in tranches, so you can gauge the volume of interest, and mix of people coming. We were keen to get a good mix of those working for housing providers, and those providing services to housing providers (it worked pretty well).
A word on the ‘on-the-day drop-out’. We recognised that people often value what they pay for, rather than what they get for free. And that things come up that mean folks’ plans change. Some people have the good courtesy to let you know before hand if they can’t come, others are just a no-show on the day. The last group were frustrating, because we ended up over-catering (and I hate waste). But its as well to plan for some to happen – its just how life is. The UK GovCamp crew have a great remedy btw, and its one I might try next year. They let everyone know that they’ll out the no-notice no-shows on social media They tell me it works really well and they have pretty much 100% attendance! That’s really important for that event – now its a well-established point in the gov-tech calendar, its way oversubscribed, and they run a wait-list for those not lucky enough to get a ticket in the scheduled releases.
Sponsorship. There are quite a few organisations out there who are keen to support such events, and build their understanding of the housing sector. They kindly supported Housing Camp with some ££. We deliberately kept the costs down so that we weren’t spending huge amounts of time hunting down and pitching the sponsorship “deal”. Just ask them. We kept it simple, so it was easy for folks to see the benefits and simply say yay or nay.
Spreading the word. No need for expensive advertising, good ‘ole twitter and social channels worked a treat for us. We could only do this once the www.housingcamp.org site was up – as that was somewhere useful to point people.
I’l do a couple more posts on this theme – one on “before the event” and one on “on the day itself”. But rest assured: we’re not professional event organisers, we’ve got ‘day-jobs’ in other disciplines, but it was pretty straightforward for us to do. Mostly it was thinking ahead, and breaking big jobs down into little jobs and asking everyone to do a little bit. We hope you enjoy the video, and are inspired to run one in your area. Please do get in touch if we can help at all.
So – tomorrow’s the day! Here are a few things you might need to know.
We’ll kick off at 10 on the dot, feel free to arrive anytime from about 9.15.
We’ll be heading to the pub shortly before 5pm.
Getting to Premier House
General travel information is here.
From Twickenham station: Turn left out of the front doors; walk down to the traffic lights, cross the road, Premier House is right in front of you.
If you arrive after about 10am, there’ll be a sign on the door telling you how to get in (it’s a little complicated as it’s a Saturday). If in doubt call 020 8607 0576 and someone will come and get you.
We’ll provide (thanks to our lovely sponsors, specifically Cullinan Studio) a selection of sandwiches and suchlike, some fruit and the odd sweet treat or two. However, we can’t promise to meet your dietary requirements, so please bear that in mind! Don’t worry though, Waitrose is – quite literally – downstairs from the venue.
Sadly the weather is looking like it won’t allow us to make use of some of Twickenham’s beautiful riverside pubs (although unfortunately the White Swan’s beer garden is tidal, and it can get a little awkward going home with damp ankles). So we’ll most likely be hunkering down at the Bear. Follow @housingcamp for confirmation at the time, and look out for beer monitor Jenny on the day.
UPDATE: We’ll now be at The Cabbage Patch, which is quite literally a stones-throw from the venue.
Once again, love and thanks to stars of learning, Learning Pool for funding the booze.
Use your two feet to take you where you can contribute, share, enjoy, learn or add value. Don’t sit still and be bored or think “this isn’t the session for me”. It’s ok, move around. It’s liberating. It keeps the energy levels high, and results in a vibrant and stimulating day.
If someone in your session decides its time to move on to another one, that’s ok – be cool. It doesn’t mean they’re being rude. It just means they want to explore something else now, and are making space for others to contribute energy to the session.
We’ve probably spent most of our lives being terribly observant of social norms, like sitting still and paying attention. And it feels a bit weird to get up and head off somewhere else. But really, its ok. Try it!
Don’t forget by the way, there are still a few tickets left for Saturday – so spread the word to your housing friends!
There’s less than one week to go until Housing Camp hits the TVH offices in Twickenham on Saturday 18th May. Preparations are well under way, and I’ve just taken delivery of an un-sightly quantity of post-it notes – all good there then.
So, I thought I’d take this opportunity to run through some of my top tips for first timers…
One// Don’t be afraid to pitch
The day only works when people decide they want to talk about stuff and invite other people to join them. Have a read of Jayne’s blog post on pitching for more.
Two// Embrace the fomo
Fear of Missing Out (fomo) is inevitable – something you want to go to will be scheduled at the same time as something else you want to go to. Pick one, find someone who’s going to the other, and agree to exchange notes. There’ll also be write-ups and tweets to read afterwards too.
Three// Talk to people
The other people in the building will be people doing similar stuff to you, facing the same challenges as you and trying to change the world just like you are. Meeting them is good, and you don’t have to be in a session all the time.
Four// Go to the pub
Just like number three, it’s important for meeting people and good fun.
And if the weather’s nice, we’ll probably be by the river. (PS – thanks to Learning Pool for sponsoring).
Six// Create and share online
If you cope with the multitasking then definitely tweet (and blog, and record, etc) away during the event, the more you do, the more other people can join in online.
Seven// Continue the conversations
Join the Google Group (nb – this doesn’t exist yet), set up a hashtag alert, whatever floats your boat – just keep in touch with people! Trust me, they’ll prove some of the most valuable connections you’ll ever make.
If you go into a session thinking you’re about to share the one right way of doing something, or wanting to sell something – it’s unlikely to work. Just have a conversation instead.
Nine// Speak up
If you take one thing away from this blog post, it should be this: If you’ve got something to say, experience to share, suggestion to make – say/share/make it. Don’t hold back – this is one big conversation.
I couldn’t think of a number 10 to round off the numbering – any ideas?
The unconference lingo can be a bit intimidating. “Pitching”. Assuming you’re not an American football fan, you’ll probably associate this word with sales. And not everyone is comfortable with that. So a quick word of reassurance. There’s no expectation of a highly polished, clearly articulated elevated pitch (though if you have one of those, that’s fine). Its perfectly fine to come along and “pitch” any number of variants on….
…. you get my drift.
And not everyone is happy standing up in a room full of people and ‘saying it out loud’. So if that’s you, never fear. Just fill in a ‘Pitch Card’ on the day, hand it to our facilitator for the day (the Lovely @LloydDavis), or put it in the “Pitch Box” that will be at the side of the room, and someone will read it out for you. Simples.
I’ve hesitated to write this post, as I wouldn’t want folks to be limited to this list. If you want to talk about a subject, then heck, pitch a session and see if others are interested in it too. But since this is the first unconference in our sector, and the format is a bit unknown, I figured I’d start the ball rolling with some things I think folks might be interested in… (Oh, and by the way, there are still plenty of tickets left).
Welfare Reform. How’s it going so far? Sharing experiences on the ground – what’s working, what’s not in terms of customer engagement. Are leaflets triggering people to get in touch, or is it the phone call? How are different organisations ‘organising’ for it: do you have a specialist team or resource, or is benefits advice embedded in Housing Officer roles. Has anyone had good (or bad) experiences to share with benefit entitlement calculating tools, or budgeting tools for customers?
Resident Scrutiny. How is resident scrutiny evolving in the age of Tripadvisor? Is the language of “scrutiny” an impediment to getting staff engagement? Is there a more ‘story-telling’ approach that might be useful? How can technology be used to get feedback from “the unusual suspects”.
Digital Service Delivery. Do folks have experiences (good or bad!) to share on getting services online? Is anyone using the g-cloud procurement framework to good effect?
Digital Exclusion. Is this impacting on your service delivery? Will your customers struggle with Universal Credit administration being online? Any great projects or ideas to share – particularly with this funding competition in mind.
Social Media. How are organisations using social media to connect with their residents, and with each other. Is anyone using social media to facilitate mutual exchanges? How are organisations managing the personal/professional boundaries on social media? What sort of training and protocols are in place? Are you using video or podcasts to reach “the unusal suspects”?
Social Business Platforms. Are you using Yammer or Jive in your organisation? Is it in addition to your intranet or a replacement for it?
Skills Development and online learning. Are you using any tools or approaches in your organisation get more bangs for your training budget buck?
Data. We’ve got insane amounts of data knocking around our organisations. We’ve been collating KPIs for years. Are there more interesting things we can be doing with that data if we open it up and share it. Are there crowdsourcing data projects we can contribute to?
The possibilities are endless. If you’ve got a burning question, or quiet worry, share it. Chances are there’ll be someone in the room who wants to have that conversation too. Pitching a session needn’t be a daunting prospect. Some folks are keen to come along with a thoroughly well thought through presentation that they’d like to share and get get feedback on – and that’s great. But its just as great if you’d like to pitch a session that is “I have a question or a worry about XYZ, and I’d like to have a conversation with others who might also be interested”. No powerpoint required to have a conversation (in fact, we actively and heavily discourage it).
Please feel free to use the comments section to share ideas on what you might want to have a conversation about…
Hello! Today our second batch of 50 tickets are available to register. Yay!
We’re a teeny bit concerned about the balance of people who registered tickets from our Earlybird release. While we’re flattered that so many people are up for coming along to our little camp, we are also keen to remember what it’s actually about (social housing, by the way).
So – as you’ll see below – half of this release is restricted to only people who work for a social housing provider (including local authorities), and half is open to anyone (including social housing staff if the other half fill up first). I’m sure you’ll understand that if we’re talking about housing all day, we’d like to have plenty of actual people from actual housing associations there ;).
This feels like a good time to remind you all that while of course everybody is welcome – if you’re coming with, for want of a better phrase, a commercial hat on, then you need to get stuck in to the day exactly the same as everyone else. No explicit sales pitches, no lecturing, and definitely no ‘industry research’ by sitting in the corner.
(if you can’t see anything here, then go here)