I’ve hesitated to write this post, as I wouldn’t want folks to be limited to this list. If you want to talk about a subject, then heck, pitch a session and see if others are interested in it too. But since this is the first unconference in our sector, and the format is a bit unknown, I figured I’d start the ball rolling with some things I think folks might be interested in… (Oh, and by the way, there are still plenty of tickets left).
Welfare Reform. How’s it going so far? Sharing experiences on the ground – what’s working, what’s not in terms of customer engagement. Are leaflets triggering people to get in touch, or is it the phone call? How are different organisations ‘organising’ for it: do you have a specialist team or resource, or is benefits advice embedded in Housing Officer roles. Has anyone had good (or bad) experiences to share with benefit entitlement calculating tools, or budgeting tools for customers?
Resident Scrutiny. How is resident scrutiny evolving in the age of Tripadvisor? Is the language of “scrutiny” an impediment to getting staff engagement? Is there a more ‘story-telling’ approach that might be useful? How can technology be used to get feedback from “the unusual suspects”.
Digital Service Delivery. Do folks have experiences (good or bad!) to share on getting services online? Is anyone using the g-cloud procurement framework to good effect?
Digital Exclusion. Is this impacting on your service delivery? Will your customers struggle with Universal Credit administration being online? Any great projects or ideas to share – particularly with this funding competition in mind.
Social Media. How are organisations using social media to connect with their residents, and with each other. Is anyone using social media to facilitate mutual exchanges? How are organisations managing the personal/professional boundaries on social media? What sort of training and protocols are in place? Are you using video or podcasts to reach “the unusal suspects”?
Social Business Platforms. Are you using Yammer or Jive in your organisation? Is it in addition to your intranet or a replacement for it?
Skills Development and online learning. Are you using any tools or approaches in your organisation get more bangs for your training budget buck?
Data. We’ve got insane amounts of data knocking around our organisations. We’ve been collating KPIs for years. Are there more interesting things we can be doing with that data if we open it up and share it. Are there crowdsourcing data projects we can contribute to?
The possibilities are endless. If you’ve got a burning question, or quiet worry, share it. Chances are there’ll be someone in the room who wants to have that conversation too. Pitching a session needn’t be a daunting prospect. Some folks are keen to come along with a thoroughly well thought through presentation that they’d like to share and get get feedback on – and that’s great. But its just as great if you’d like to pitch a session that is “I have a question or a worry about XYZ, and I’d like to have a conversation with others who might also be interested”. No powerpoint required to have a conversation (in fact, we actively and heavily discourage it).
Please feel free to use the comments section to share ideas on what you might want to have a conversation about…