A mini #housingcamp about #channelshift

Jayne here.  In the last couple of months, I’ve had various emails and phone calls from folks in the housing sector who’re all keen to come visit us and talk about channel shift, digital by default, online services….  There’s lots of different expressions for it, but it seems like folks are wanting to work out how best to do “more stuff for customers on the web”.

My diary is a bit bonkers, so it struck me that talking to everyone individually about it, wasn’t massively efficient.  But it would be good to share our experiences of what’s working, what’s not, where we’ve started to make progress etc.  I’ve exchanged a few tweets, and some emails with folks not on twitter, and it seems like this might be a plan.

An evening meetup.  We’re happy to host here at TVH Towers, next door to the train station in Twickenham.  We have some comfortable café-style meeting space, wifi, and big screens.  And there’s a supermarket downstairs, so in true #camp style, its easy to BYO for snacks!

We’re happy to share with you what we’ve done so far for our online services project.  In fact, it would be really useful to get some feedback on the product we’ve built (we’re doing a beta release at the end of this month).

From a technical angle, we can talk about agile project management, responsive front end design, ruby on rails, stored procedures, SQL databases…

From a user angle we can talk about real time data, redesigned statements, repairs requests, repairs history, visibility and alerts on common parts repairs, tenancy documents, service charge statements….  There’s a long list of functionality, a MVP (minimum viable product) and a development roadmap to see us through the next 12 months.

But moreover, it would be great if we could ALL share our experiences – what are we all thinking, doing, finding out along the way.  Digital service delivery is pretty new for the sector, so there’s much to learn.  And sometimes starting out on these projects is daunting.  Exactly how do you eat that elephant of interfacing systems?  I reckon a little group of interested people could be great for moving our collective thinking forward.

Get in touch if you’re interested – comment, email, tweet.  Whatever suits.  A stimulating evening with say 10 or so folks could be just the thing.  I’m thinking some time in March, or early May.  Let me know what works best.

9 thoughts on “A mini #housingcamp about #channelshift

  1. Nick Atkin

    Hi Jayne

    Great idea as we’re dealing with similar types of requests too. Either myself or one of the gang here at Halton Housing Trust would love to come along for some shared learning so count us in!


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